Identity of the business


Business name :

Note: This address is not suitable as a return address. To return your product please contact customer service.

Article 1 Definitions and general provision

  1. Mediapress LTD: having its registered office in Hongkong.
  2. Customer: a natural person who is not acting in the exercise of profession or business and who has provided Mediapress LTD with an assignment for the delivery of Products.
  3.  Products: The most comprehensive concept of a business or product that is delivered by Mediapress LTD.
  4. Mediapress LTD Website: All the websites which are owned by Mediapress LTD.
  5. The Customer cannot derive any rights from the fact that Mediapress LTD might apply these general terms flexible.
  6. These terms apply to all offers and agreements of Mediapress LTD that extend to the sale of Products.
  7. Possible general (purchase) terms applied by Customer are explicitly excluded, and therefore not apply to agreements entered into with Mediapress LTD.
  8. In the event that one or more provisions in these general terms are partially or completely null and void or allowed to be declared null and void, the other general terms will remain to apply completely.
  9. In these general terms the word ‘in writing’ can also be used for documents drafted in writing that are sent through electronic ways, definitely including e-mail and faxed documents.


Article 2 Offers

  1. With the Products offered on the Mediapress LTD website, Product specifications are mentioned as well as the price of the Product and possible shipping costs. The VAT is shifted to the customer.
  2. The Products offered on the Mediapress LTD website contain an as accurate as possible, truthful description and/or picture of the offered Product.
  3. In case the descriptions and/or pictures as described in article 2.2 in reality turn out to be different, this does not make Mediapress LTD liable to compensation to the Customer in any way whatsoever. The Customer reserves their right on withdrawal as described in article 5.1 at all times.
  4. Mediapress LTD provides the Customer with information about the expected delivery time of the Product; this term is only an indication.


Article 3 Realization of an agreement

  1. An agreement comes about after the Customer has accepted an offer via the Mediapresswebsite and has settled the indebted amount to Mediapress.
  2. After the Customer has settled their payment obligations, Customer will immediately receive a receipt/purchase confirmation from Mediapress LTD.
  3. As long as Mediapress LTD doesn’t send a receipt/purchase confirmation to the Customer, the Costumer can still dissolve the agreement.
  4. Mediapress LTD is always allowed to – without stating reasons- not agree to an offer that is accepted by a Customer. In case Customer has already paid the Products to Mediapress LTD , Mediapress LTD needs to reimburse this amount to the Customer immediately after refusal.


Article 4 Delivery

  1. In principle, delivery takes place within three workdays, while supplies last.
  2. In case the ordered Product is not directly available from stock, Mediapress LTD will specify a further delivery time, whereby Mediapress LTD will always try to deliver within thirty (30) days. In case this term is exceeded, customer will have the right to dissolve the agreement
  3. Delivery takes place on an address to be determined by the Customer, provided that the delivery address is located in the United Kingdom or other countries Grandado delivers. 


Article 5 Returning Products & Money back guarantee

  1. After receipt of the ordered Products via Mediapress LTD , Customer has fourteen (30) days to return the ordered Product to Mediapresswithout stating reasons. After receipt of the Product, Mediapress LTD will reimburse the invoice value of the Product to the Customer within thirty (30) days.
  2. The Customer cannot return Products that are already consumed. Therefore, Customer can only return Products in the original state.
  3. In case Customer uses his right on withdrawal, the shipping costs will be paid by Mediapress LTD unless agreed otherwise.
  4. From the moment of receipt of the Products, Customer needs to take all suitable measures to avoid damage to the Products and/or packages.
  5. In case Customer returns a damaged Product or a Product in a damaged package to Mediapress LTD , Mediapress LTD is entitled to deduct reconditioning charges for this damage from the reimbursable amount. Or if the damage is to high Mediapress LTD will accept the return. Mediapress LTD must be able to sell the products again.
  6. Customer cannot validate their right on withdrawal in the event that the ordered Product: has been manufactured to personal preference of the Customer, is perishable or in case the Product falls within the other exceptions as mentioned in article 7:46d lid 4 of the Dutch Civil Code.


Article 6 Guarantee

  1. Customer needs to examine the delivered Products immediately after receipt. Possible defective Products need to be reported to Mediapress LTD immediately after discovery and within 48 hours at the latest.
  2. In case the - in the above mentioned articles-  mentioned rights of reclamations are not reported to Mediapress LTD within the above mentioned terms, the Products are deemed to be received in good order and condition.
  3. Mediapress LTD can only deliver guarantee on Products of which it can be assumed that they did not meet the demands of the Customer at receipt. In case a Product shows flaws caused by the Customer, Customer has no right on recovery, replacement or reimbursement of the purchase amount.
  4. In case the flaws of the Product, determined by Customer, are found legitimate by Mediapress LTD , Customer needs to grant Mediapress LTD a reasonable term during which Mediapress LTD can still properly meet the agreement.
  5. Possible claims of the Customer on their right of guarantee do not hold other obligations of the Customer coming forward from this agreement in abeyance.
  6. Right of withdrawal does not apply to; Business assignments and transactions.

  7. Provided the product has not been received by the customer, the customer has 60 days after the external delivery date to report this to the customer service. After this period, the right to revoke or reimbursement expires.


Article 7 Liability

  1. Mediapress LTD excludes every liability for indirect damage that is suffered from the use of the Products delivered by Mediapress LTD , with the exception of situations in which damage can be directly blamed to wilful intent or gross negligence on the side of Mediapress LTD .
  2. In case Mediapress LTD is held responsible in any way, every liability is limited to the invoice amount paid by the Customer.
  3. With immediate damage, one should exclusively understand:
  4. the reasonable costs for determining the cause and size of the damage, for as far as the determination relates to the damage in the sense of these terms;
  5. the possible reasonable costs made to have the poor performance of Mediapress LTD answered to this agreement, for as much as this can be charged to Mediapress LTD ;
  6. Reasonable costs, made for the prevention of damage, for as far as Customer can prove that these costs have led to limitation of immediate damage as mentioned in this article.
  1. In any event, Mediapress LTD is never liable for the following losses: consequential damage, lost profit, lost savings and damage caused by business interruption.
  2. Customer safeguards Mediapress LTD against claims from third parties, coming forward from or in connection with the execution of the agreement.


Article 8 Obligation of the Customer

  1. In principle Customer needs to behave in conformity with what is determined in these general terms, as well as with what is agreed upon between the representatives of Mediapress LTD and the Customer.
  2. Customer needs to make sure Mediapress LTD has all the correct information to properly execute the agreement.
  3. Customer needs to take care of a normal use of the Products delivered by Mediapress LTD . In case Customer fails to do so, their right on guarantee as mentioned in article 6.3 expires.


Article 9 Force Majeure

  1. Mediapress LTD is not kept to meeting any obligations against the Customer in case Mediapress LTD is restricted in this as a result of a circumstance Mediapress LTD can’t be blamed for, nor be charged with by law, an act of law or prevailing attitudes in traffic.
  2. During the period the force majeure lasts, Mediapress LTD can hold the obligations from the agreement in abeyance. In case the force majeure lasts longer than a period of thirty (30) days, each of the parties are entitled to dissolve the agreement, without any obligation to reimburse damage caused by the other party.


Article 10 Retention of title

  1. The Products delivered by Mediapress LTD remain property of Mediapress LTD up until the moment that Customer has properly fulfilled all obligations from the agreement closed with Mediapress LTD .
  2. In the event that Mediapress LTD appeals to the retention of title, the relevant closed agreement will be considered dissolved, without prejudice to the right of Mediapress LTD to claim compensation of damage, lost profit and interest.


Article 11 Price & Payment

  1. Payment needs to be settled previous to delivery.
  2. Customer is free to choose the way of payment as offered on the website, unless a different payment option is explicitly offered by representatives of Mediapress LTD .
  3. Possible inaccuracies in the invoicing by Mediapress LTD do not relieve the Customer of their obligation to pay the to be corrected amount.
  4. Creditcard payment from Europe processed by: 

    Note: This address is not suitable as a return address. To return your product please contact customer service.

Article 12 Applicable law and disputes

  1. Hongkong law exclusively applies to all legal relations Mediapress LTD is part of.
  2. Customer and Mediapress LTD will not appeal to a judge until they have done their upmost to settle a dispute in mutual consultation.

Article 21 – Import with purchase

  1. The customers are responsible for the VAT and import duty fees as well as for the import duties and costs of the products purchased from