Application and Acceptance of the Terms and Conditions
- Use of Grandado.com
- Content Submission
- Third Party Sites
- Order Acceptance and Billing
- Pricing Information
- Discount Promotions
- Free shipping and delivery
- Returns and Warranty
- Information Provided on Grandado.com
- Export and Import Policy
- Intellectual Property
- Limitations of Liability
- General and Force Majeure
- Procedure for Making a Claim of Copyright Infringement
Grandado.com provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any Grandado.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions, including but not limited to the Privacy Notice, applicable to such services, and they are incorporated into this Agreement by this reference. Grandado.com reserves the right to change this site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.
You may be required to enter into a separate agreement, whether online or offline, with Grandado.com for any Service (“Additional Agreements”). If there is any conflict or inconsistency between the Terms and an Additional Agreement, the Additional Agreement shall take precedence over the Terms only in relation to that Service concerned.
Hong Kong BRC No. 65413206
Address: RM 1308-D, 13/F, Wing
Tuck Commercial Centre, 177-183
Wing Lok Street, Sheung Wan HK,
Hong Kong SAR, China
Note: This address is not suitable as a return address. To return your product, please contact customer service.
By using this site, you accept this Agreement and certify that you are above the age of majority in your jurisdiction. Additional terms and conditions apply to some services offered on Grandado.com and may be found at the place where the relevant service is offered.
We may change the terms of this Agreement from time to time. By continuing to use this site Grandado.com after we post any such changes, you accept the Agreement as modified.
USE OF THE SITE GRANDADO.COM
You certify that the information you provide on the site Grandado.com is accurate and complete. You will be responsible for the confidentiality of your password and for all statements made and acts or omissions that occur on your account. If you believe someone has used your password or account without your authorization, you must notify Grandado.com immediately. Your account may also be restricted or terminated for any reason, at our sole discretion. We may also change, restrict access to, suspend, or discontinue Grandado.com, or any portion of the site Grandado.com, at any time without notice.
Grandado.com or its affiliates have no liability to you for content on the site Grandado.com that you find offensive, indecent, or objectionable. Certain products are labeled with age restrictions and may be intended for mature audiences only. By ordering an age restricted item, you certify that you satisfy the age restrictions.
We sell products for children’s use; however, these products are intended for selling to adults. If you are under the age of majority in your jurisdiction, you may use the site Grandado.com only with involvement of a parent or guardian.
You are prohibited from: Violating or attempting to violate the security of the site Grandado.com; Using any device, software, or routine to interfere or attempt to interfere with the proper working of the site Grandado.com; or Using or attempting to use any engine, software, tool, agent or other device or mechanism (except the search mechanisms provided by Grandado.com or other third-party web browsers) to navigate or search the site Grandado.com.
Grandado.com allows users to submit and share comments, feedback, submissions, suggestions, questions, reviews, and other content through the site Grandado.com (“Content”). Content should be written in English.
By submitting Content, you warrant that (1) you are the sole author and owner of the Content; (2) you are at least 18 years old or if you are under the age of 18, you are at least 13 years old and your submission has been made under the supervision of a parent of legal guardian who agrees to be bound by this Agreement; and (3) use of any Content you supply will not violate any term of this Agreement and will not cause injury to any person or entity.
A. License Grant for Submitted Content
If you make any submission to the site Grandado.com, you automatically grant, or warrant that the owner of such content has expressly granted Grandado.com, a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content material in any media or medium, or any form, format, or forum now known or hereafter developed. Grandado.com may sublicense its rights through multiple tiers of sublicenses. You should not submit any Content to us that you do not wish to license to us. Grandado.com is and shall be under no obligation (1) to maintain any Content in confidence; (2) to pay any compensation for any Content; or (3) to respond to any user Content. You grant Grandado.com the right to use the name that you submit in connection with any Content.
B. Prohibited Content
You represent and warrant that you will not submit the following Content:
a) Content that is false, inaccurate, or misleading;
b) Content that contains your full name(s), or any other confidential identifiable information of yourself or others;
c) Content that violates any local, country, state, federal, or international laws and regulations;
d) Content that infringes on the rights of others, including patents, copyrights, trademarks, trade secrets, publicity or privacy rights;
e) Content that is unlawful, obscene, derogatory, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Grandado.com in its sole discretion;
f) Advertisements, solicitations or spam links to other web sites or individuals, without prior written permission from Grandado.com;
g) Chain letters or pyramid schemes;
h) Content that impersonates another business, person or entity, including Grandado.com, its related entities, employees and agents;
i) Content that contains viruses or another harmful computer code;
j) Content that victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;
k) Content that you were compensated or granted any compensation by any third party unless otherwise authorized by Grandado.com in writing; or
l) Content that violates any policy posted on the site Grandado.com, or interferes with the use of the site Grandado.com by others.
Although Grandado.com cannot monitor all Content, you understand that Grandado.com shall have the right, but not the obligation, to monitor the Content of the site Grandado.com to determine compliance with this Agreement and any other operating rules that may be established by Grandado.com from time to time. Grandado.com shall have the right, in its sole discretion, to edit, move, delete, or refuse to post any Content submitted, to or posted on, the site Grandado.com for any reason, including violation of this Agreement, whether for legal or other reasons. Notwithstanding this right of ours, you are solely responsible for any Content you submit, and you agree to indemnify Grandado.com and its affiliates for all claims resulting from any Content you submit.
THIRD PARTY SITES
References on the site Grandado.com to any names, marks, products, or services of third parties, or links to third-party sites or information are not an endorsement, sponsorship, or recommendation of the third party, its information, products, or services. Grandado.com is not responsible for the content of any third party linked site or any link contained in a linked site. Your use of a third-party site linked from the site Grandado.com is at your own risk and will be governed by such third party's terms and policies.
ORDER ACCEPTANCE AND BILLING
All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of this Agreement and may result in order cancellation. Prior to accepting an order, we may also request additional information from you. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Grandado.com may request a pre-authorization for some orders placed online with a credit or debit card. This pre- authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s). Read also the Grandado.com ‘Payment Methods’
Grandado.com cannot confirm the price of an item until after your order is placed. Pricing errors may occur on the site Grandado.com or through Grandado.com marketplace retailers. Grandado.com reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Grandado.com. Grandado.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the site Grandado.com or on Grandado.com - mobile applications (pricing and availability remain subject to confirmation at checkout for mobile users).
Discount promotions are limited to certain periods and may expire or discontinue with or without notice.
SHIPPING AND DELIVERY
Grandado.com will execute accepted orders with the most convenient speed but at the latest deliver the order within 25 working days, unless another delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will receive notification no later than 25 working days after he has placed the order. In that case, the consumer has the right to terminate the contract without penalty and the right to any compensation. The aforementioned conditions may differ in case of FORCE MAJEURE (19.1)
As soon as we receive an order, it is processed through our automatic system as quickly as possible to minimize the time for ordering and shipping. Unfortunately, despite our best efforts and dedication, we can not always prevent a single package from being delayed in transit. To ensure that there is enough time for the package to arrive, all our customers have 3 months after the official delivery time to let us know if the order has still not arrived. Once this period has elapsed, it is no longer possible to investigate the destination of the packages, so it is important that you let us know in a timely manner.
Once this period has elapsed, we can unfortunately no longer issue a refund or resend.
RETURNS AND WARRANTY
The products can be returned by private customers within 100 calendar days from the delivery date of the products. If the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last part shipment. Deliveries to companies are excluded from our returns policy. Only when Grandado.com receives the returned product(s) in perfect condition and original packing a reimbursement of the entire cost* of the purchase can be fulfilled by wire transfer within 14 days. *Whether or not a reimbursement of the ‘return shipping-costs’ depends per country.
Exclusion of returns: Products that spoil quickly or have a limited shelf life; Sealed products which, for reasons of health protection or hygiene, are not suitable for return and whose sealing has been broken after delivery; Products which, by their nature, are irrevocably mixed with other products after delivery; Alcoholic beverages the price of which is agreed upon when the contract is concluded, but the delivery of which can only take place after 30 days, the actual value of which depends on fluctuations in the market on which the trader does not influence; Sealed audio, video recordings and computer software, the sealing of which has been broken after delivery; Newspapers, periodicals or magazines, except for subscriptions thereto; The delivery of digital content other than on a tangible medium, but only if: the implementation has begun with the explicit prior consent of the consumer; And the consumer has stated that he will lose his right of return.
Wrong, defective, damaged or incomplete products:
When customer received a wrong, defective, damaged or incomplete product, a return form must be sent via the customer service portal with photos of the received product.
Warranty: Grandado.com offers a one-year warranty on all its products. In order to handle a warranty claim, Grandado.com need a report by e-mail to:
stating the reason for the claim, the order number (this is essential in order to locate the purchase), the way bill and photos of the damaged or incorrect products to assess the situation.
INFORMATION PROVIDED ON THE SITE GRANDADO.COM
Grandado.com and our customers post a variety of material on the site Grandado.com including without limitation, merchandise information, product descriptions, reviews, comments and in store now information (collectively, “Materials”). The Materials within 7 calendar days ‘Procedure for returning your order that appear on the site Grandado.com’ are for educational and informational purposes only. Despite our efforts to provide useful and accurate information, errors may appear from time to time. Before you act on information you have found on the site Grandado.com, you should confirm any facts that are important to your decision. Grandado.com and its information providers make no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the information on the site Grandado.com is not responsible for, and cannot guarantee the performance of, goods and services provided by our advertisers or others to whose sites we link. Product information contained on the site Grandado.com may be different from information contained on the product materials due to manufacturer changes. If you find a product is not as described, your sole remedy is to return it in unused condition (excluding products that are not eligible for return).
GRANDADO.COM, ITS AFFILIATES, AND AGENTS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE MATERIALS LOCATED ON ANY OF THE SITE GRANDADO.COM
EXPORT AND IMPORT POLICY
You acknowledge that some goods licensed or sold on the site Grandado.com are subject to the customs and export control laws and regulations of Hong Kong SAR - China and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received and agree to comply with all applicable laws. By import, purchasing or using products from the site Grandado.com, you agree to abide by applicable laws, rules and regulations of above-mentioned authorities.
All orders will be shipped from warehouses in China. Shipment of all packages are including all export charges! When ordering at Grandado.com the prices associated with the products are charged and possible increased with shipping costs. Customer is personally responsible for import of delivered goods and liable for any expenses of import taxes, import handling charges and VAT when purchasing products from Grandado.com.
All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, written and other materials (collectively, the "IP") are owned, controlled or licensed by Grandado.com, one of its affiliates or by third parties who have licensed their materials to Grandado.com and are protected by Hong Kong China and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on the site Grandado.com for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all IP; (2) do not modify or alter the IP in any way; and (3) do not provide or make available the IP to any third party in a commercial manner. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the site Grandado.com or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, the site Grandado.com or any related software. All software used on the site Grandado.com is the property of Grandado.com or its suppliers and protected by Hong Kong China and international copyright laws. The IP and software on the site Grandado.com may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the IP on this Site is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of all IP on the site Grandado.com is the exclusive property of this site operator and is also protected by Hong Kong SAR China and international copyright laws.
Grandado.com names and logos, and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of the site Grandado.com are trademarks or trade dress of this site operator in Hong Kong SAR - China and other countries. All other marks are the property of their respective companies.
We have made significant efforts to accurately display the colors of products that appear on the site Grandado.com. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect actual product color or finish.
At Grandado.com, we take your privacy seriously. We collect customer information in an effort to improve your shopping experience and to inform you about our products and promotions. We do not sell or rent your personal information to third parties, but we may share your information under certain circumstances that will be outlined below. This policy covers how we treat the personal information that we collect and receive from you. Personal information is information about you like your name, address, e-mail address, phone number, and other information that is not otherwise publicly available. If you have any questions about this policy, you can contact us via the customer service portal.
WHAT INFORMATION DO WE COLLECT?
We only collect your name, postal address and phone number when you purchase a product. Read also our separate ‘Privacy Statement’.
WHAT INFORMATION WE DO NOT COLLECT
We do not collect credit card information or see your credit card numbers at any point in the purchasing process. All credit card transactions are processed through Payment providers.
We also do not collect your friends' emails when you send a wish list to your friends.
HOW YOUR INFORMATION IS USED
When you place an order, or make a purchase from Grandado.com, we use your personal information to process your order. We send you an e-mail to confirm your order or may contact you by phone, postal mail, or e-mail if we have other questions regarding your order or purchase. When you place an order or make a purchase, we will use your e-mail and postal address to send you information about our products and promotions.
VISITORS FROM THE EUROPEAN UNION?
Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and to request access to, portability, rectification and erasure of your own personal information. Where the use of your information is based on consent, you can withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Requests should be submitted by contacting us at:
HOW TO ACCESS, CHANGE OR DELETE YOUR INFORMATION
You can change your information by logging into your account at Grandado.com or you can ask us to update or delete your personal information by contact us via the customer service portal. Please be sure to include your e-mail address and full name.
HOW TO EXERCISE CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS
Upon purchasing, you can agree to be added to our mailing list. If you do not want to receive information to enhance your shopping experience, please follow the instructions on the bottom of the e-mail you are receiving to automatically take you off our mailing list. You can also contact us via the customer service portal. Note that when you purchase from us, we will continue to confirm your order by email. In addition, we may also need to contact you by phone, e-mail or postal mail with other questions regarding your order.
PROTECTING THE PRIVACY OF CHILDREN
Grandado.com will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we find out that a patron of Grandado.com is under the age of 13, we will remove all personally identifiable information about that person from our files.
LINKS TO OTHER WEBSITES AND SERVICES
Grandado.com may contain links to other sites. We do not control the privacy policies or practices of these websites. You should review those policies before providing any personal information.
Grandado.com is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.
You agree to defend, indemnify, and hold harmless Grandado.com and its affiliates from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the site Grandado.com or any breach by you of this Agreement.
This Agreement is effective unless and until terminated by either you or Grandado.com. You may terminate this Agreement at any time, provided that you discontinue any further use of the site Grandado.com. Grandado.com also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the site Grandado.com, if in Grandado.com’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Grandado.com, you must promptly destroy all materials downloaded or otherwise obtained from the site Grandado.com, as well as all copies of such materials, whether made under this Agreement or otherwise. The following sections shall survive any termination of this Agreement: “Use of the site Grandado.com,” “Content Submission,” “Order
Acceptance and Billing,” “Pricing Information,” “Information Provided on the site Grandado.com,” “Export Policy,” “Intellectual Property,” “Indemnification,” “Termination,” “Disclaimer,” “Limitation of Liability,” “Privacy,” and “General.”
THIS SITE IS PROVIDED BY GRANDADO.COM ON AN “AS IS” AND “AS AVAILABLE” BASIS. GRANDADO.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE GRANDADO.COM OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE GRANDADO.COM. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, GRANDADO.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, GRANDADO.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THE SITE GRANDADO.COM. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE GRANDADO.COM, THAT YOUR USE OF THE SITE GRANDADO.COM IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL GRANDADO.COM OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE GRANDADO.COM SITES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF GRANDADO.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL GRANDADO.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE GRANDADO.COM SITES DURING THE SIX-MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. Headings used in this Agreement are for reference purposes only and in no way, define or limit the scope of the section. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of Grandado.com to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit Grandado.com's rights with respect to such breach or any subsequent breaches. This Agreement shall be governed by and construed under Hong Kong SAR - China law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to this Agreement or your use of the site Grandado.com must be brought in the high courts of Hong Kong SAR - China and you consent to the exclusive personal jurisdiction of such courts.
19.1 FORCE MAJEURE
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party's reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party's), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.
PROCEDURE FOR MAKING A CLAIM OF COPYRIGHT INFRINGEMENT
Possible intellectual property or design rights infringement in the country of import: Customer is personally liable for import if it was known that related products could be copies of products in the country of import to which registered property or design rights are locally valid.
Identity of the business
Hong Kong BRC No. 65413206
Address: RM 1308-D, 13/F, Wing
Tuck Commercial Centre, 177-183
Wing Lok Street, Sheung Wan HK,
Hong Kong SAR, China
Note: This address is not suitable as a return address. To return your product, please contact customer service.
Last updated on 01 July 2019.
This is a Google translation of the original in Cantonese written valid version of the Grandado.com ‘Application and Acceptance of the Terms and Conditions’.
No rights can be derived from this. The Cantonese version will prevail whenever there is a divergent interpretation between these texts.
The original Cantonese version can be requested at:
It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
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